Thank you for choosing us www.infantteethingrings.com! We are committed to providing high-quality products and a satisfying shopping experience. If you are not satisfied with the purchased items, here are our refund terms:
- Refund application time
We accept refund applications within 14 days after you receive the items. Please make sure to contact customer service to apply within this time frame. - Refund conditions
The items must be unused and undamaged, and still retain the original packaging and accessories.
Refunds are only applicable to products purchased directly from our website, not products sold by third parties. - Application process
Please send a refund application email or call the customer service hotline through the contact information on our website. Your application needs to include the following information:
Order number
Product description
Reason for refund
We will process the application within 2 business days after receiving it and confirm the status of the refund application by email. - Refund processing
Once the refund application is approved, the refund will be processed according to the payment method you used when paying. The processing time is usually 2 business days, and the specific time may vary depending on the bank or payment institution.
Please note that shipping costs are usually not refundable, except for refunds due to damaged or wrong items. - Return Shipping Costs
For refunds due to wrong items or product quality issues, we will cover the return shipping costs. Please keep the shipping receipt for future reference.
For refunds due to personal reasons (such as dislike, wrong size, etc.), the return shipping costs will be borne by the customer. - Special Cases
For refunds due to defective products or wrong shipments, we will refund the full amount and cover the related costs.
If you have any questions or need further assistance, please feel free to contact our customer service team. We will serve you wholeheartedly and hope that you can enjoy your shopping experience!